Bridging the Gaps: Aligning Workplace Perceptions Across Levels
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How employees experience their workplace varies greatly depending on their level within an organization. Dale Carnegie explored these unique experiences and identified gaps in employees’ perceptions of their workplace. When the gaps are significant, they can lead to disengagement and turnover.
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Bridging the Gaps: Why Perceptions Matter
Our global research shows that people across the same organization often experience very different workplaces. Leaders, managers, and employees report strikingly different perceptions of engagement, communication, and trust.
The effects are measurable:
- 42% of leaders describe themselves as highly engaged
- 22% of managers feel highly engaged
- 9% of employees feel highly engaged
A key driver behind these gaps is communication quality—proving 77% more impactful on engagement and 60% more effective in reducing turnover risk than any other factor in our forecasting models. When communication falters, alignment and performance follow.
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What Drives Engagement and Retention
Predictive modeling revealed that two factors consistently matter most—across every role, in every model: communication quality and feeling valued as part of the company. When employees feel heard and recognized, and when communication is clear and consistent, engagement rises and turnover intention drops. Role-specific drivers also surfaced, from career advancement opportunities for managers to trust in leadership for employees, offering a roadmap to targeted solutions.
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The Opportunity for Organizations
Closing perception gaps isn’t just about culture—it’s a business imperative. Organizations that align experiences across roles can strengthen trust, boost engagement, and reduce costly turnover, freeing up resources for growth and innovation. The good news: alignment is achievable when leaders act on data-driven insights and invest in communication and value at every level.
