Flexible Leadership at Tech-People Crossroads at Humach
Dale Carnegie Unlimited Subscription powered rapid leader development, boosting engagement through flexible, tech-savvy training.
Humach blends human touch with advanced tech for customer service solutions, facing fast growth and internal promotions. They tapped Dale Carnegie's Unlimited Subscription to equip new and seasoned leaders for a dynamic, schedule-friendly environment.
📍 Location: United States
💻 Industry: Customer Service Technology
👥 Focus: People leaders and emerging talent
Promotions Outpaced Training Capacity
Quick internal rises left many in leadership roles without preparation, demanding flexible programs that fit busy lives while building skills for tech evolution.
Unlimited Access, Custom Paths
Live online sessions—over 20 hours—let employees select leadership and development courses on their terms, with reporting to track progress and reinforce participation.
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Engagement and Sharing Soared
Course uptake surged as leaders applied skills organization-wide, even leading mini-sessions for teams to spread knowledge. VP Dezaray Hammond shared: “We’ve been very successful there. It’s something we’re definitely proud of.” She highlighted the freedom: “Participants have the flexibility to pick and choose... what makes sense for them right now.”
“Participants have the flexibility to pick and choose whichever course from the path that they would like to take at whatever date and time works for their schedule. But what’s really great about this is that they can pick and choose what makes sense for them right now.”
— VP, Dezaray Hammond
