Jon Coen
Operations Manager
845-288-1426
Jon.Coen@dalecarnegie.com
John Glaneman
Managing Director and Master Trainer
Work Experience
John spent 23 years in the energy industry with a Fortune 150 company. Starting as a pipe fitter, he quickly earned entry into the salary group. While there, he had various positions eventually working up to Director of Customer Service with responsibility of multiple call centers in multiple states. He was the CRM application owner as well as capital projects and A/P approver. Staffing, call center metrics, close rates, training, billing & collections, and vendor management were all part of his duties during his time as Director.
Trainer Certification
Certified in all Dale Carnegie core curriculum programs to include:
· The Dale Carnegie Course® 2001
· Advanced Dale Carnegie Course®
· Winning with Relationship Selling 2007
· High Impact Presentations 2011
· Leadership Training for Managers 2017
· Digital Facilitator 2020 and Producer 2021
Master Trainer 2024
Dale Carnegie trainer certification requires periodic recertification.
Training Experience
From 2001 until 2017, John was an avocational trainer for the local Dale Carnegie franchise. He became full-time with Dale Carnegie in 2017 as VP of Sales & Marketing and Equity Partner in 2019. He has worked with many small, medium, large, and global companies during his time as a trainer. While being a ‘Dale Course’ trainer is always his first go-to as a recommendation for professional development, John specializes in sales, sales management, and leadership training. He has facilitated dozens of sessions with hundreds of graduates over the years.
Industry Training Experience
Within John’s 21 years as a certified trainer, he has worked with many industries including construction, pharmaceutical, manufacturing, retail, education, non-profits, etc. His time spent within call centers positions him well to work with the leaders and reps within call centers. Additionally, John is a Vet and is always willing to help fellow Vets in any capacity.
845-288-1426
John.Glaneman@dalecarnegie.com
LinkedIn
Thomas Mangan
Master Trainer
Experience
• 22+ years of leadership experience as a US Marine Corps officer
• 17+ years of experience as certified Trainer and Executive Coach
• 3,000+ hours as Live Online Facilitator and Digital Producer
• Adjunct university professor
• Public speaker/Keynote speaker
• Personal speaking coach/Speechwriter
Education and Certifications
• PhD in Communication and Rhetorical Studies (in progress)
• MS in Leadership
• BS in Business Management
• Curriculum areas: Human Relations, Conflict Management, Leadership, Presentation Skills, Process Improvement, Communications, Change Management, Employee Engagement, Train the Trainer, Innovation, Delegation, Time Management, Diversity, Inclusion, Stress Management
• Webex, Zoom, MS Teams, Adobe Connect, Bluejeans
• Human Performance Technology
• International Society for Performance Improvement
• Secret security clearance (inactive)
Governmental Experience
• Defense Finance & Accounting Services
• Department of Health & Human Services
• Department of the Navy
• US Army Corps of Engineers
• Veterans Administration
Client Experience
• Giant Eagle · Westinghouse Corporation
• Erie Insurance · SUMMA Technologies
• BNY Mellon · PJ Dick, Trumbull, Lindy Paving
• Mylan Corporation · Pittsburgh Technology Council
• FedEx · Project Management Institute
• Microsoft · Sinclair Broadcasting
• Merck · Hyland Software
Industry Training Experience
• Manufacturing • Media
• Banking • Pharmaceutical
• Technology • Engineering
• Retail • Construction
845-288-1426
tom.mandan@dalecarnegie.com
LinkedIn
Dale Carnegie Mid Hudson Valley
Hudson Valley, NY
100 Adios Dr
Washington, PA 15330
Jon Coen
845-288-1426
jon.coen@dalecarnegie.com
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