Customer Service Essentials
About
This subscription provides one-year access to four courses, all of which emphasize the skills needed to build external and internal relationships. We learn how we can exceed customer expectations, initiate new services to generate add-on and cross-selling opportunities, and leverage industry-wide "best practices" to strengthen customer ties. We explore how to handle customers in a way that builds a foundation of trust and positive feedback. We discover how to deal with upset clients, how to maintain an attitude that makes others feel understood, how to work toward solutions that delight, and build long-term customer loyalty. All courses are in our blended format, which includes a combination of live online instructor-led training and self-directed learning. Courses included:
Who should attend?
Customer service professionals looking to provide enhanced service, improve their business’s reputation, and produce loyal customers who will tell others about their positive experiences.
What You’ll Learn
Discover how to handle customers in a way that builds a foundation of trust and positive feedback. You'll learn how to deal with upset clients, how to maintain an attitude that makes others feel understood, how to work toward solutions that delight, and build long-term customer loyalty.
Why You Want To Learn It
In this day of online feedback and, where negative customer interactions can lead to devastating reviews, it's more important than ever to be emotionally equipped for any situation. These courses will keep you positive as you assist your clients, and create the very real perception that you're in it for them!
How It Will Help You
By managing customer expectations, developing an always-positive attitude, and knowing the steps to turning angry clients into long-term fans, you'll secure repeat business and turn your customers into advocates.
US$699: One Year Access to Live Online Programs From Date of Purchase.
Once you've registered for your training, you will receive a "Welcome & Enrollment" email with your username, password reset link and course information. If you do not receive these emails within an hour of registration, please check your spam or junk folders. If you are still unable to locate them, please contact Customer Service at Digital@dalecarnegie.com or 855-820-9200 for immediate assistance.
The Dale Carnegie® methodology is time-tested with thousands of testimonials attesting that it works. From the very start, on an individual level, you will set stretch goals and with the support of the social learning environment, the ‘in-the-moment’ coaching by the highly trained facilitators, the accountability to commitments, progress will be visible to yourself and others. In the Dale Carnegie® methodology, we focus on building strengths to overpower our weaknesses. We believe that everyone has inherent greatness, and it simply needs to be identified and nurtured.
US$699: One Year Access to Live Online Programs From Date of Purchase.
Once you've registered for your training, you will receive a "Welcome & Enrollment" email with your username, password reset link and course information. If you do not receive these emails within an hour of registration, please check your spam or junk folders. If you are still unable to locate them, please contact Customer Service at Digital@dalecarnegie.com or 855-820-9200 for immediate assistance.
