Dale Carnegie partnered with Humach, a company that specializes in customer service solutions by blending human interaction with cutting-edge technology. With rapid growth and numerous internal promotions, Humach needed to strengthen their leadership development to keep pace with the evolving technological landscape. By implementing customized training programs through the Dale Carnegie Unlimited Subscription, Humach has been able to enhance both their people leaders and emerging leaders, ensuring that they are well-equipped to lead in a tech-driven environment.
Humach’s integration of the Dale Carnegie training has led to significant improvements in leadership development and team engagement. With access to over 20 hours of live online instruction, Humach employees can choose classes that fit their schedules, making the training both flexible and effective. The result has been a noticeable increase in course engagement and the application of learned skills across the organization.
“We’ve been very successful there. It’s something we’re definitely proud of,” says Dezaray Hammond, Vice President of Training and Development at Humach. The company has also implemented a unique initiative where Dale Carnegie graduates present or conduct mini-trainings for their teams, reinforcing the application of skills learned and fostering a culture of continuous improvement.
Challenges
Humach faced the challenge of rapid internal growth, leading to many employees being promoted to leadership positions without formal training. The company needed a comprehensive leadership development program that could cater to both people leaders and emerging leaders while accommodating their busy schedules.
Solutions
Dale Carnegie provided the Unlimited Subscription, offering a flexible and comprehensive training solution. This subscription allows Humach employees to access live, instructor-led virtual training on a variety of leadership and personal development topics, ensuring that all leaders—both new and experienced—receive the guidance and skills they need.
Results
The Dale Carnegie training has significantly impacted Humach’s leadership development and overall business success. The flexible learning approach has increased employee engagement, with regular reporting ensuring consistent participation. The training has not only equipped leaders with essential skills but also encouraged a culture of knowledge sharing, as graduates are empowered to pass on their learnings to their teams. As a result, Humach continues to thrive at the intersection of people and technology, with a leadership team that is better prepared to navigate the challenges of a rapidly evolving industry.
“Participants have the flexibility to pick and choose whichever course from the path that they would like to take at whatever date and time works for their schedule. But what’s really great about this is that they can pick and choose what makes sense for them right now.”
