Managing Conflict in the Workplace
About
Conflict Management and Resolution Training
"Remember that other people may be totally wrong, but they don't think so." - Dale Carnegie
Conflict is a natural part of business and of life. The natural give and take between people is a healthy way to create "constructive discontent" and discover new approaches to challenges. Problems arise in the ways that we deal with these conflicts. Using Dale Carnegie's principles, we can deal with conflicts in effective ways that resolve the issues while maintaining positive relationships. In this course, we will explore win-win strategies to managing conflict by working with Dale Carnegie's proven tools and methods that bring issues to the table, discuss them with objectivity, and find common ground.
This 3-hour course includes 90 minutes of live online instruction and 90 minutes of self-directed learning.
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For the best value, purchase this course as part of the Leadership Effectiveness 1 Year Subscription.
Course Objectives:
Who should attend?
While designed for managers, supervisors, and leaders focused on their personal leadership growth, this course is also highly valuable for anyone wanting to improve their skills in dealing with difficult people and communicating easily and diplomatically.
Duration:
What You’ll Learn
This course will teach you to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain calm under fire. Learn to recognize your own anger triggers and ways to address them confidently. Analyze methods for resolving conflict that leave valuable relationships unscathed.
Why You Want To Learn It
In our complex work environments, strong interpersonal skills are non-negotiable. As a leader, your ability to address discord directly and in person is paramount. Mastering conflict resolution isn't just a skill – it's the key to building a truly cohesive and high-performing team.
Begin by assessing your current approach to handling conflicts with our Internal Conflict Resolution Guidebook and gain the effective conflict resolution strategies you need to foster unity.
How It Will Help You
The natural give and take between people is a healthy way to create "constructive discontent" and discover new approaches to challenges. Extreme approaches to conflict management - being too direct or completely shying away from confrontations - will often lead to unresolved issues and lingering problems.
By understanding the dynamics of conflict and the individuals involved, you can resolve issues proactively, fostering high morale and preventing productivity loss. Effective conflict management delivers tangible financial results, evidenced by Delta Dental's experience with Dale Carnegie. By developing their managers' conflict resolution skills, Delta Dental saw increased self-confidence, improved collaboration, and ultimately, record operational and financial returns.
Competencies
- Conflict Resolution: Encourages people to work through contentious situations and works with them to find solutions when necessary.
- Stress Management: Differentiates between dynamic tension and negative stress, and maintains productive behaviors in difficult situations.
- Adaptability: Open-minded. Demonstrates flexibility and a positive attitude when faced with changes.
- Leadership: Drives business results by aligning the vision, mission, and values to enhance business value. Draws upon the unique talents and abilities of others to achieve desired results.
- Professionalism: Projects an image of honesty, confidence, and integrity that fosters credibility.
Internal Conflict Resolution Guidebook
This booklet provides practical strategies for solving conflicts and changing attitudes and behaviors to minimize conflicts altogether. You’ll analyze conflict situations to determine the most appropriate resolution, and use the provided template to create an action plan. Read More >
The Dale Carnegie® methodology is time-tested with thousands of testimonials attesting that it works. From the very start, on an individual level, you will set stretch goals and with the support of the social learning environment, the ‘in-the-moment’ coaching by the highly trained facilitators, the accountability to commitments, progress will be visible to yourself and others. In the Dale Carnegie® methodology, we focus on building strengths to overpower our weaknesses. We believe that everyone has inherent greatness, and it simply needs to be identified and nurtured.
